Frequently Asked Questions

Construction companiesSuppliers

FAQ

For construction companies

What benefits does Ogun offer me?
Ogun lets you collaborate and plan your projects with your teams and suppliers. In Ogun, you can manage projects, adding material lists and orders in the same planning tool. This reduces the time spent communicating and enables you to track the status of your orders and deliveries – having full visibility of your tasks and teams from one platform.
If my team has been using another software for project management, can I import it into Ogun?
Yes, Ogun lets you import project archives from Microsoft Project and Primavera.
Can I export my projects in Ogun to another software? What formats?
We are always working on new features to make Ogun even better. Coming soon, you will be able to export to Microsoft Project and Excel.
Can I add people who are not in my company to my projects? How do I control what they see and do?
Yes, you can add suppliers as external parties of your company. Ogun lets you control all they can do and see with permissions.
How do I know which suppliers are in Ogun?
In the “Available Suppliers” section, you can see all suppliers by product and region.
How are suppliers added to my project if they aren’t in Ogun?
In the “Suppliers” section, you can add suppliers by simply entering their email and the name of the company. They will receive a notification email immediately.
How do I know that my supplier has received the order?
Once your supplier receives the order and approves or rejects it, the system sends a notification.
If I invite suppliers to the platform, are they obligated to pay?
No. Suppliers don’t pay to manage orders or to be visible in the platform.
How do I communicate with my teams?
From the Ogun platform, you can send public and private messages to other users. You can comment on and add files to tasks, orders, product lists, and in the Ogun conversation board.
How do I use the labels?
Labels allow you to identify all the elements in your materials list and orders. Ogun generates a label with a different code for each item in the order. This allows you to track labels and reference them back to the order, task, and supplier.

FAQ

For suppliers

What benefits does Ogun offer me?
Ogun improves the management of orders and deliveries by facilitating collaboration among its users. Our platform gives your company more visibility to construction workers and companies with active projects. In addition, it allows you to create an online catalogue that your clients can order from in a single click.
Is my company visible to all the construction workers and companies that are in the system?
Yes. If you don’t want to be visible and you only want to manage orders and deliveries with a specific client, you should notify the Ogun supplier management team.
Do I have to pay if my clients send me orders through Ogun?
No. Suppliers invited by construction companies do not have to pay.
I want to upload my products to Ogun. How do I do it?
To upload your products, you only need to upload an Excel with the details of your orders. You select the important data for your company and the system determines the correct template. You just have to fill it out. This functionality is available in the Basic plan.
What do I do if I want to modify my product catalogue?
You can manage all the details of your online catalogue in the “Catalogue Configurations” section.
How do I communicate the status of orders and deliveries to my clients?
You can create status updates within each order. If you would like to know more about the integration of all your orders, status and deliveries – and how they also automatically change within your order system (e.g. SAP, Navision, etc.) – you may reach out to our Supplier Management team.
Can I modify an expected delivery date?
Yes. Your customer will receive a notification any time you modify a delivery.
How do I use the labels?
Labels allow you to identify all the elements in your product list and orders. Ogun generates a label with a different code for each item in the order. This allows you to track labels and reference them back to the order and client.
Can I send invoices and delivery notes through Ogun?
Yes. You can attach invoices and delivery notes with each delivery.
How do I communicate with my customers?
From the Ogun platform, you can send public and private messages to other users. You can comment on and add files to tasks, orders, product lists, and in the Ogun conversation board.